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Digital Gift Card FAQs

Here are the frequently asked questions about KFC Digital Gift Cards:

How do I buy a KFC Digital Gift Card?

Step 1: Visit the KFC Digital Gift Cards page on our website. Select the amount you want from the list of tiles.

Step 2: Enter your details (your name and email address), and the details of the recipient (their name and cellphone number), and the amount of Digital Gifrt Cards you want to purchase.PLEASE NOTE: You can only send a Digital Gift Card to one recipient/cellphone number at a time. To send multiples to another person/s, you will need to start a new transaction.

Step 3: Click ‘Buy now’ to proceed. You will then be taken to the payment screen. Select your payment method – either Visa or Mastercard credit or debit card, or Masterpass. If you have a discount code, please enter it BEFORE clicking ‘confirm’. Enter your payment details as requested.

Step 4: Click ‘confirm’ to pay (or ‘cancel’ the transaction).

Step 5: The KFC Digital Gift Card will be sent to the recipient via SMS.

Can I send a KFC Digital Gift Card if the recipient does not own a smartphone?

Yes, KFC Digital Gift Cards are SMSs. Any cellphone that can receive an SMS can receive a KFC Digital Gift Card.

I want to buy 5 KFC Digital Gift Cards for 5 different people/cellphone numbers. Can I do this in one go?

Unfortunately not. You will need to enter each person’s details separately and do 5 separate transactions.We are working on adding multiple numbers to one transaction.

Can I get values other than what is displayed on the page?

No, you are only able to buy digital gift cards in increments of R20, R50, R100, R200, R300 or R500.

Why do you need my email address when I am buying a KFC Digital Gift Card?

We send you a confirmation email with invoice details once the transaction is successful. None of your details are saved without your consent.

How secure is the payment option?

We use a secure website with security software in place. None of your details are saved without your consent.

Which cards do you NOT accept for payment?

We currently accept Masterpass and Visa or Mastercard credit or debit card payments only.

The maximum amount of KFC Digital Gift Cards for one person/one cellphone number that I can buy on the website is 20. I want to buy more than 20 Digital Gift Cards – where do I do this?

You can buy KFC Digital Gift Cards in bulk of more than 20 by e-mailing KFCSA_Support@yum.com for assistance. It is important to note: For gift card purchases up to 20 voucher done via the website - if you would like to send Digital Gift Cards to more than one person, you will need to buy these over separate transactions.

What is the expiry date?

KFC Digital Gift Cards are valid for three years from date of purchase.

Can I get refund?

Yes, as long as the KFC Digital Gift Card has not been redeemed.

What is the refund process?

Contact KFCSA_Support@yum.com for a refund. The refund process will take up to 5 days to complete.

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