We are ready for you Mzansi

Safety first, then…chicken time!

KFC is back, and honestly we missed ya’ll. For real. Now that we’re back there’s a couple of things you should probably know. One, our chicken still tastes flippin’ amazing. And two, we’ve taken every precaution possible to ensure your safety.

Here’s how you can hook yourself up with the Colonel’s finest:

  • Drive-Thru, the way you know and love it. Click here to find your nearest KFC Drive-Thru
  • Click & collect via Drive-Thru and take-away
    To order online, it's as simple as 1,2,3:
    1. Visit KFC.co.za
    2. Order your meal and pay online
    3. Collect via the drive-thru or instore as a take-away
  • Delivery via our partners Mr D Food and UberEats

Here are all the safety measures we’re taking in our stores:

1. At the Drive-Thru

Our Drive-Thru team members always:

  • Wash and sanitise their hands before and after each transaction
  • Hand over food using one hand to avoid contact with the customer

Cash Payments:

  • Cashiers hold out a Drive-Thru tray in one hand for customers to place cash on it
  • Change, invoice and slip is returned to customer using the same tray
  • All Drive-Thru trays get sanitised after every use

Card Payments:

  • Cashiers use the Drive-Thru tray with card device
  • Customers are encouraged to use ‘Tap to Pay’ option to minimise contact
  • Invoice and card slip is returned to customer using the same tray
  • That tray gets sanitised after every use
  • Card device also gets sanitised after every use

Click here to see which restaurants have Drive-Thru available.

2. When you Click & Collect via drive-thru or take away

  • All KFC window team members will wash and sanitise their hands prior to putting on their gloves
  • All KFC window team members will wear deli gloves to ensure they are not in contact with food/cash/cards
  • Gloves will be discarded every 30 minutes / handwash cycle
  • Hot and cold items will be packed separately
  • All handovers will be done using one hand only, ensuring there is no contact with the customer

Cash Payments:

  • Cashiers will hold a tray in one hand for customers to place their cash on the tray
  • Cashiers will return exact change with invoice and slip using a tray
  • The tray will be sanitised after every use

Card Payments:

  • Cashiers will use a tray to reach out with a card device
  • Customers are encouraged to use their 'Tap to Pay' option when paying with their cards
  • All Invoices and slips will be returned to customers using a tray
  • The tray will be sanitised after every use
  • Card machine pins will be sanitised after every use

Face Shields:

All frontline employees will wear a Face Shield to ensure seamless interaction with customers, including:

  • Cashiers
  • Window team members
  • Team members at the entrances offering sanitiser to customers
  • The Face Shield will be sanitised every 2 hours

Hygiene Hero:

  • The Hygiene Captain is responsible for ensuring all surfaces are sanitised every 30 minutes
  • The Hygiene Captain will wash and sanitise their hands prior to putting on their gloves
  • The Hygiene Captain will wear gloves at all times
  • Gloves will be discarded every 30 minutes/handwash cycle

Sneeze Screen:

  • At least two Sneeze Screens will be installed at every KFC store
  • The Sneeze Shield will be sanitised every 2 hours

We know that was a lot to digest, (See we what did there?) but we’d recommend that you take the time out to see our new way of doing things so that you can satisfy that KFC craving while staying safe.

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