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FAQ
ADD HOPE
CAMPAIGNS
DELIVERY
WHATSAPP
OPPORTUNITIES
PLACING AN ORDER
GIFT CARD
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ADD HOPE
Do I have to donate in-store or online?
Do I have a choice when donating?
Can I only donate R2?
Does KFC donate to Add Hope?
What does KFC use the R2 for?
Are the children fed KFC?
Does only KFC benefit from the donations?
Can you even measure the impact of Add Hope?
Do you really provide over 30 Million meals annually?
Do KFC employees get involved?
Why are there no Add Hope beneficiaries in my area?
Who regulates this?
Do you just do it for that tax write off?
Do you use the R2 for advertising?
CAMPAIGNS
I want to be KFCs new Social Heat Maker?
Until when is the lil studio open?
What do I get if I visit the lil heat studio?
How do I enter to win the 50K?
WHEN IS THE COMPETITION ENDING?
How do I enter the competition?
How many times can I enter?
When will I be notified if I am a winner?
The What and Why:
We aren’t asking our fans to stop licking completely:
The responsibility message:
Tease there is more to come (if activating sustain phase):
Generic, campaign wide statement:
Global point of view:
DELIVERY
How do I download the KFC app?
How do I sign up?
How do I know if there is KFC delivery in my area?
How do I place an order?
How do I edit an address?
I can't find my address on the map screen
How do you ensure safety of my credit card information?
Can I call in to place an order?
How long will delivery take?
How do I apply a coupon code?
Do you have a min amount I need to spend to get delivery?
How much does delivery cost?
What payment options do I have?
How do I find available promotions?
How is the food delivered to me?
How do I track my order?
How do I cancel my order?
What is the refund process?
Why is there a price difference instore versus delivery?
Can I collect my order instead of having it delivered?
How do I report a driver incident or share a driver compliment?
How do I review my experience?
How does paying 'cash on delivery' work?
WHATSAPP
What is WhatsApp chat-ordering?
How do I order via WhatsApp?
How does WhatsApp Chat-Ordering work?
How do I pay?
Are all KFC menu items available on WhatsApp?
Why should I opt-in to WhatsApp chat-ordering communication?
How do I start my order on WhatsApp?
Can my food be delivered?
How do I get my food?
OPPORTUNITIES
Someone looking for a potential job at our restaurants:
Please donate to my cause
How do I apply for a job at KFC?
I want to be an ambassador?
Please sponsor my cause
How many people does KFC employ nationally?
PLACING AN ORDER
How do I access the allergens info on products?
My favourite order isn’t on the menu anymore?
What is your taste guarantee?
Can I borrow KFC?
Why are KFC employees not paid enough?
Do you host Birthdays?
Are KFC products Halal?
Why is KFC not called Kentucky Fried CHICKEN anymore?
How do I find a KFC?
What chickens does KFC use?
What is the recipe to your chicken/zinger/dunked wings?
If I buy your meat and freeze it, will it taste the same?
GIFT CARD
How do I buy a Digital Gift Card?
Can I send a KFC Digital Gift Card if the recipient does not own a smartphone?
I want to buy 5 KFC Digital Gift Cards for 5 different people/cellphone numbers. Can I do this in one go?
Can I get values other than what is displayed on the page?
Why do you need my email address when I am buying a KFC Digital Gift Card?
How secure is the payment option?
Which cards do you NOT accept for payment?
The maximum amount of KFC Digital Gift Cards for one person/one cellphone number that I can buy on the website is 20. I want to buy more than 20 Digital Gift Cards – where do I do this?
What is the expiry date?
Can I get refund?
What is the refund process?